1. Information We Collect

1.1 Information You Provide Directly:

• Full name.
• Contact details (phone number and email address).
• Shipping and delivery address.
• Payment details (e.g., credit/debit card information).
• Additional information provided during account creation or order placement.

1.2 Information We Collect Automatically:

• Your IP address.
• Device type and browser information.
• Browsing activity on our website (e.g., visited pages, time spent).

1.3 Information from Third Parties:

• If you use third-party services like Google or PayPal for login or payment, we may receive additional data based on your permissions.

2. How We Use Your Information

• To process orders and payments.
• To deliver your purchased items to your address.
• To improve user experience and provide personalized recommendations.
• To send updates on orders, offers, or promotions (with your consent).
• To comply with legal and regulatory requirements.

3. Sharing Your Information

• With shipping companies for delivery purposes.
• With payment service providers to secure transactions.
• With legal authorities when required by law.

We ensure that any third parties we work with comply with data protection laws.

4. Cookies

We use cookies to enhance your browsing experience and provide targeted advertisements. You can manage your cookie preferences through your browser settings.

5. Data Protection

We implement advanced encryption and firewall technologies to protect your data. However, we advise you to keep your login details confidential and secure.

6. Your Rights

• Access, update, or delete your personal data.
• Object to the use of your data for marketing purposes.
• Request the transfer of your data to another service provider.

Return and Exchange Policy

1. Return Conditions

• Returns are not available under any circumstances.

2. Exchange Conditions

• Exchanges are allowed within 3 days of receiving your product if it is defective or the size is incorrect.
• Exchanges are subject to product availability in stock.

3. Non-Returnable/Non-Exchangeable Products

• Custom-made footwear.
• Products purchased during special promotions or discounts (unless defective).

4. Exchange Process

• Contact our customer service team to initiate an exchange request and provide proof of purchase.
• Once approved, we will arrange for the product to be collected or guide you on shipping it back to us.

5. Fees

• If the exchange is due to our error (e.g., defective product), we will cover all shipping costs.
• If the exchange is due to personal reasons, you may be responsible for shipping fees.

Additional Information

• Move forward, satisfaction guaranteed! 🎩
• No refunds available 💪
• Exchanges allowed within 3 days 🏎️
• Fast delivery within 3 days 🚛

Contact Us

If you have any inquiries about our privacy or return/exchange policies, please get in touch with us:

• Email: support@arashstore.com
• Address: Arkadia Mall, B-19, First Floor, Arash Store.